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streamlining the volunteer process
context
During the 8 week Brainstation course, I learned the design process from start to "finish". I put "finish" in quotes because I have come to learn that a design is never finished. The process can be messy and nonlinear, and chaotic.
We were tasked with coming up with an idea for an app and applying what we learned that week into our project. My partner and I decided to create a volunteer and organization match app. As someone who volunteers on a regular basis, I concluded empathizing with my users would be a simple task.
scenario
Jacob started an architecture design firm in 2015 and recently hired his 5th full-time employee. 
Now that he has a steady clientele, he has some time on his hands for volunteering. He is living in the city and would love to contribute some of his skills to the community. He is passionate about causes such as homelessness and hunger, especially in youth populations.
He needs an app that can provide him with a centralized listing of opportunities in his area and match him to organizations that fit his criteria.
empathize & define
​​​To define the pain points and decide what I needed in the design, I conducted user interviews. Below are some examples of questions that were asked:
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Tell me about a time you recently volunteered.
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Was it a good or bad experience?
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How do you currently find volunteer opportunities?
"Volunteering would've been a great way to meet people when I moved here, I just felt overwhelmed because I didn't know which organizations I should trust."
"I would volunteer if I had more exposure to opportunities I care about."
ideate
prototype & test
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